First For Women puts women last

Since I've made use of FFW I've had negative experiences. Claims are postponed, consultants promise to get back to you and don't...Today, however, is the final nail in the FFW coffin: As a single mother of 3 I need to get my car repaired ASAP. A Citi Golf. Now, we all know how readily available golf parts are! The main repair is the right hand side passenger door (not to be repaired, to be replaced). Yesterday I received the message from the repair centre that the estimated repair date for my vehicle is 9th May. That is 2 weeks time. The consultant at FFW spins me the tale that there are other vehicles before mine etc. and that unfortunately FFW can't really do any thing from their side to ensure that I get my vehicle asap. You're my insurance company, I'm supposed to be able to rely on you to minimize the hassles! You're the ones who determine which company I'm to use, so you have to take responsibility for the service of that company