First for women poor service delivery

<p>I called my insurance company immediately after my accident to inform the company and for guidance on the process as I fully intended to lodge a claim against the other drivers insurance. The consultant who answered my call misunderstood my request and proceeded to lodge my claim despite my instructions to the contrary. The claim was subsequently rejected and when I called the consultant to address the issue I was asked to contact the legal department. Another consultant eventually responded to my negative review of the services and undertook to revert to me. I have to date not heard from her nor received responses to my various email requests for assistance with pursuing my third party claim. <br />I am deeply disappointed with the quality of service .</p>