First for Women or First for themselves???

This customer experience has been so terrible from the start!! Each time I want to leave in manage to get a speak to one person who can share and empathize with a customer and i reconsider leaving. My last encounter with them was when I was involved in an accident first couple of days in April 1-4th reported the incident my car was collect very quickly but then my nightmare started. First with a claims agent that simply did not care for my situation and did not return my calls finally when he did I was told my courtesy car had to be returned and my claim was not even submitted for review or finalized my car had been at First for women’s yard for 15-17days and the claim had not even been sent off to be finalized. I then advised them that I was going to the ombudsman I was fed lies and made empty promises by the claims agent that his manger would call me to discuss my issues and concerns and the fact that I had to call in each and every day for an update or to speak to the claims agent who was assigned to my case. This was unfortunately all empty promises. After refusing to get off the call and waited a long 1hour and 35mins the claims agent assigned to my case after making every excuse in the book had no choice but to let me speak to his manger who was fantastic in trying to understand my situation and concerns, who showed true customer service and saw the issue through I then reconsidered leaving - on collection of my car i paid an enormous excess amount and found myself in such a predicament having once again to call and send numerous emails requesting an update for the recovery of my access from the guy who collided with me insurance Santam who is fantastic by the way and has been more understanding and involved with me than what my own insurance First for Women has been. I called yesterday to speak to the recovery agent on the status of my recovery for my access and they once again **** to me and told me the recovery agent will call me back which they did not. My question to first for women was why is Santam waiting for First for Womens recovery team to provide documentation before they can start with the claim on their end the answer was “on the 30th they sent a request to the auto body shop with regards to the damages of my vehicle and the invoice was mailed To the agent on the 31st” I would like to know why it is taking first for women 12 days to email the required documents to Santam for review. Are these documents sent via posts! And why is the customer service and interaction with regards to communication and setting the client who has been involved in a traumatic insistent so putrid? First for women is suppose to be first for women, it seems that they are first for themselves and no one else. I pay you guys a premium I am a diligent payer and pay a premium each month to be elevated from stress but some how all first for women does is only cause more stress than ever!!!! All I wanted was an insurance who sees to my needs fixes my car in the event of an incident however this was not done to any extent. I’m extremely disappointed and let down by first for women as a company who advise and promote women to only mess them around and stress them out and whom have extremely rude agents who treat u like you trying to ******* the company who you pay each month to assist you in these type of situation especially when someone else openly stated in the police incident report that it was their fault and not yours :( It’s the 12t of June 2019 and 2moth since the accident and still nothing no end result or resolution time or interaction or attempts from my own insurance. Oh then they sent me an email a few days ago that my annual premium will increase by almost R300 shocker I know !!!