First for women none disclosure

We are utterly disgusted at first for women, they have been deducting for 3 months, only to find out theres a waiting period with additional excess, we request a recording as there were none disclosure on our call. R1800 later now we find out this ****. What if something had to happen to me and my family over the holidays only to find out the terms and conditions of additional excess above your usual excess, we spoke to Thembakazi Sitasigasa. Who is rather telling us its our fault as the documents were sent, they are definitely not in line in treating customers fairly as we asked all these questions and was not told anything. First for woman should feel ashamed that a different insurer could explain their product better than their product consultants because the consultant rather told us theres certain things she cant explain. I am typing this complaint as my wifes on the call with first for woman, im only hearing that additional excess is applicable, and the sales consultant cannot disclose everything within the time they sell the product. According to Thembakazi the consultant wont need to disclose certain tbings in a certain way ref ********** 25. First for women are only their to enrich themselves,