First for women left me without dignity

Good morning. I've had a house fire and first for women had 1 call take care of the claim and tellesure. The lack of communication has been nerve wrecking. Finally after 3 contractors quotes and a month and half later the claim has been approved. I'm living with my mom not the environment that I am used to and anxious to go back home. No help from first for women or any branches beneath them regarding information. First for women or 1call decided to take a contractor (rainbow housing) that's has a cheaper quote. No after 3 weeks no building has begun because the contractor says he didn't receive any money yet from the insurance I'm calling everyone to assist me and pay the contractor but to no avail! My heart is broken I've also contacted tellesure who assisted us but he says his part is done and can't help me anymore. I am reduced to begging and pleading and I don't know what to do? I just want to know what to do. The contractor told the insurance it'll take 4 to 6 weeks to complete but to me 2 to 3 months. He didn't know we had laminated ceiling who's fault is that amongst others? Also we dstv connection's and an alarm in every room but they have not included that in their quote. I am really desperate and down on my knees to have all of this resolved please. In the meantime I have break inn's at the house *****ing everything insurance don't cover security at the house. But contractor have stopped working for 10 days now I don't know what to do because first for women says they going to follow up with 1call and 1call with the contractor but nothings being resolved... Please help me please please I have lost everything and everyday feels like I am dying a little knowing nothings being done I'll have to change insurance just hoped first for women to be more hands on in their clients grief