First for Women, Last for Women

Been in an accident on 14 June 2018. 6 weeks later, claim has not yet been paid out. Most unhelpful agents. Send documents over and over, never reaches the right person. Every other week they request something else. Only wants to pay out half of my claim. Although I paid full comprehensive cover. Phoned again today, the 02/08/2019… said they are waiting for documents I have mailed two weeks ago and again last week Friday. Car went through police clearance and data dot in 2014. Registered as a code 3, I don't know why. Got all the proof of all insurance ever paid on car with original Vin and Engin nr from Kia SA, and that car has never been in an accident before. Still they only want to pay out half of the insured amount I paid in full every month. Why didn't they request all these documents when I took out my insurance. My expenses in this 6 weeks is R11200.00 from havong to borrow my daughters car. Taking it back, hiring a car now for two weeks, and still not a word from them. What can I buy with half the insured amount? Jade Meyers is not at all helpfull regarding my claim. I don't understand why she needs all the proof of documents and insurance if she only wants to pay out half of the amount. But they gladly sign you up for a policy and then don't ask for all these documentation.