FIRST FOR WOMEN IS THE SAME AS THE SOUTH AFRICAN GOVERNMENT

I was involved in a car accident as any person insured I called first for women to report the accident as my car was still able to move they insisted that I submit the claim online forcing me to download the app and which i did explain to that that I need to send the car to a mechanic so that they will look and inspect the car properly to find what was wrong they still insisted to submit it online and send pictures of damages which only show the external damages only. I submitted the claim waited for them to get back to me which took two weeks. It been almost a month. Now my car is still not fix due to the fact that they were things discovered by the mechanic that first for women didn’t mention on the initial claim now I still don’t have my car and first for women won’t extend my courtesy car as they say it not their fault but they are the ones who chose the mechanic