First For Women Insurance Treats 3rd party claimants like trash

<p>Good day First For Women</p> <p> </p> <p>In the beginning of May one of your clients caused an accident that damaged my car. I filed a 3rd party claim and my car was finally taken in for assessment. The car was brought back to me not fixed and my claim was finalised. The day my car was brought back from assessment it had its licence disc missing from the windscreen. I searched for it everwhere in the car but could not find it. I called your unfriendly 3rd party claims department to assist. They told me they would log an incident for me and contact the towing company to investigate.</p> <p>I've been calling your call centre for over a month regarding this issue and I keep getting the same lame response. "We are waiting for feedback from the towing company". Now that doesn't sound right. Does it take so long to get feedback from a towing company with which you communicate everyday? Now the person I spoke to today told me to do his job and call Marcel Chetty who deals with towing companies, and his line conveniently goes to voicemail.</p> <p>I got my car repaired and I'm receiving it tomorrow, but ya'll are keeping the only thing that allows it to be driven. I know i'm not your client but i also deserve some kind respect. The licence disc belongs to me not to the people you trusted with my car. For all I know that licence could be in someone's car used **********ly.</p> <p> </p> <p>Regards</p> <p>Thabiso</p>