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Aletta B

1 reviews | Active since Jul 2011

21 Jun 2022, 17:01

FIRST FOR WOMEN INSURANCE: BROAD DAY LIGHT *******!

I have been with first for women insurance for ever. I am so disappointed. My insurance premium is R2200, now they have reduced it to R1276. This is the highest in the market. My car is paid off. I am looking for another insurance, this is *******.

I also have a warranty/mechanical that I am paying with them. My car has a chemical problem. I sent the car in, they refuse to pay for other parts. Only paying R3500 for coil pack. Meaning everything else I must see for my own BUT I have an insurance for mechanical with FIRST WOMEN INSURANCE. What was the whole point of having this insurance? I am very unhappy. I will change to other reputable insurances who can cater for my needs. Now I must drive around wit a broken car because First For women insurance are not paying. What a pain. I am done with these people. How can you charge R2200 insurance for a car to your loyal customer, on top of that over and above I am paying for warranty but they will not fix my car. BROAD DAY LIGHT *******!

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Replies (4)
1st for Women
1st for Women's reply21 Jun 2022, 17:07
Official
We are disappointed to hear about your service experience. 

Kindly note that the matter has been escalated to the relevant team to investigate further. 

They will be in contact with you during office hours with feedback.

Kind Regards,

The 1st for Women Team 



AB
Aletta B's update23 Jun 2022, 14:21
Reviewer Update
I have been waiting for First for women team to call me as promised by their response above. Until now, silence. At the end of the month they will deduct money from my account although there was no service done as per my request, my car is stuck no help. I am losing patience now! Perhaps I need to seek legal advise as I am losing patience and I am stuck with a car that has issues, my insurance-FIRST FOR WOMEN is no where to be found after I have paid them premiums since 2009 to date.
AB
Aletta B's update23 Jun 2022, 14:33
Reviewer Update
I am writing this with a heavy heart. I just received a call from First for women, they are selling me another insurance on top of FAILED service delivery from them. What a HUMILIATION! I am waiting for them to respond to issues of failing to assist me although I have an insurance with them. The caller from FIRST FOR WOMEN dropped a call on my ear. I am shocked with this experience! FIRST FOR WOMEN INSURANCE is causing me distress.
1st for Women
1st for Women's reply23 Jun 2022, 14:40
Official
Hi Aletta,

We would like to apologize for the service you have received.

We have escalated your matter to the relevant team. They will be in contact with you.
 
Kind Regards,
The First for Women Team