First For Women -First For Disasters

I had an accident on 8 Oct 2018. The claim process with FFW has actually been horrific. I moved from Outsurance to FFW because i was told the service was better, that advice was so wrong! My claim with Outsurance was finalized in less than a week. With FFW there's been delay after delay, they launched an unnecessary investigation which took a week, no one gave me feedback, the assessors completed an assessment without notifying me, i again had to run around requesting feedback, my car is only getting fixed a month after the accident. My car rental has expired and although i was promised it would be extended, again no one is calling me and i have to spend hours on the phone begging for some form of feedback and assistance. I would like to apologies to all the friends i recommend FFW to request them to move immediately. I am suffering enough for all of us.