First for women doesn't log your claims

I called 1st for women on 16/17 Dec 2024 to register a claim for a leaking toilet. Plumbers were sent out on 18 Dec for repairs. I called 1st women again on 25 Dec as the leak continued. I was told on 27 Dec they would send the plumbers. I called first for women this morning to ask when the plumbers would be sent out. They said no claim has been filed from me for December, there is nothing on the system. This is totally ridiculous. Who sent out the plumbers and paid the call out fee then. Then they try to make it seem like I am confused as I also have a dial direct policy. Which regardless nothing has been filed on any off them. Need a plumber to be sent out urgently, and they are wasting my time,as the first repair wasn't even done properly.