First for women disappointing

I think i have been patient enough this time around. Let me start of buy saying i have been waiting for a call from you guys for about 2 weeks now and i furthermore made a follow up call on wednesday 02.05.18 and was promised a call no later than yesterday and guess what i'm still waiting for that call.

My car was involved in an accident about 2/3 months ago and i had to fight to get my claim approve because apparently "It's my duty to get the accident report for you guy, In short i must do your work" anyway claim was approved, car taken to mini maxi in springs and i had to fight with them to finish the car, what was supposed to be a few days ended up being weeks and oh well eventually got my car back. The door couldn't open, the boot and bumper wasn't aligned , the back light was taking in water and there was some black paint in my car paint and some dents an the passenger do. I then called my "reliable insurer" to address things i'm not happy about and was told i need to deal with the panel beater so once again "I had to do my insurers job" because i just wanted to get the car done with i did all the running around myself and eventually got my car in and let me not even talk about the courtesy car i was given. Ok the car went in for about a week and came back and guess what the boot is not aligned, the light is taking in water and the boot is not opening/closing properly. So tell me what must i do in this case?