First for Women Complaint on Bad Service!!!!

I am thoroughly disappointed and displeased with First For Women (FFW) service. I took my car in for repairs in June/July, upon collection, I found out that Mini Maxi panel beater had not properly done the job, I had to take my car back as the car provided was being taken back. I arranged a second repair with them in August and had the assessor assess the car for the second time and we found other additional alignment issues that weren't done correctly. When I took the car back, they wanted to give me a high risk VW Citi Golf 1, I refused to take it for 2 reasons, 1, it's a high risk vehicle, 2, when I signed up for the insurance, I took car hire on a car that was the same or similar to mine. <br> <br> I called FFW and MINI MAXI several times over the past 3 months and no one has contacted me to tell me to bring in my car for repairs. I sent complaint emails to FFW and no one has responded. it is 6 months down the line and the repairs are not complete. They keep saying the assessor will call me?? Till this day, NOTHING!!!<br> <br> NOW I received amended policy documents and my excess has increased - doubled, and no one communicated that to me????? THIS IS UNACCEPTABLE!