First for women bad customer service.

Bad customer service ever, I have been paying my Warranty service to 1st for women for the past 2 years without any claim. Now I have problem with clutch, they took a car and it has been there for the past 3weeks with no communication at all and when I call them they keep on saying they will communicate to the Panel beater. 3 days ago they just sent an email saying rejection letter with no explanation at all. Just rejection letter nothing else when I called them to find out they said details will be communicated to the panel beater because is the one who submitted the claim to them just like that. When I called the Panel beater nothing has been communicated he also received same sentence rejection letter.

I wrote a complain In their complains site, until today no response at all. I tried to make call but they don't give me any valid answer.

I even asked them to resent welcoming package to check if what they are telling me is stated in the document or what because i never saw it but unfortunately even today still waiting for the document.

I'm so disappointed? I thought they were different.