MM
Mapula M

1 reviews | Active since Mar 2015

04 Mar 2018, 20:53

First For Women Angel Service is the Best Ever

This company's SLA is amazing. I had two incidents where my battery was flat and with both these incidents, it took them 10mimutes from the time I made the phone for an Angel to be dispatched. The Ladies end the calls by saying "I will call you within 15-20 minutes to advise when assistance will reach you".

Before they even call to give feedback i.e 5minutes after I made the call, the assigned company called me to find out the proper location where I was at and in 5minutes assistance was there. I mean talk about great customers Service man!!! I was help in Max 20 mins (5mins angel called me after i logged the call, 10mins after the call an Angel was on site 5 - 10minutes the issues was dealt with) and made my way home :) :).

And the consultant do call back within the promised timeframe and they at amazing.

Well done guys and thanks for caring about our lives on the road.

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Replies (1)
1st for Women
1st for Women's reply04 Mar 2018, 21:18
Official

This is excellent feedback and we appreciate the time you took out of yoy day to provide us with this compliment

We will take great pleasure in sharing your feedback with all who were involved in assisting you.

Wishing you great evening further.

Kind Regards,

The First for Women Team.