First For Woman Woman(VAPS) has a very bad customer service

First for woman(VAPS) has thee worst customer service, they never return your call nor emails unless you complain on HELLOPETER (my experience so far with them).

I lodged my claim on the 19th March 2024, even then I had to try numerous times to get through as the app wasn't working from my phone.

yesterday(25th March 2024), I had to use their PANIC BUTTON to get their attention regarding my claim, even then, I had to do it 3 times as they kept me on hold for over 20 min on each call but still I couldn't get through, I called them between 09:00am,15:00,16:00 and 16:45. until this moment,26th March 2024,im still waiting for their response regarding my claim. an email was sent at 09:29am and now its 13:49,still no response or any kind of communication from them.

why does one pay for cover, if the car is not covered when you need the cover the most?