First for woman warranty claim

It's been 3 weeks now almost 4 since I've sent my car to the dealer and 1st for woman warranty they don't even call or give updates, I always have to call them after I've sent all the required documents and photos they will request sane this I've already sent everything and after each and every call I don't get a clear response and they always tell me they are busy with many calls they receive they can't call me back, I've spent a lot on airtime and Transportation due to this claim dragging back and forth by them, they are even impatient on the call, they closed my claim and said it has passed 14 days I have to re-open it, and when I try to push for my car to be fixed I don't get communication from them, even my emails are not responded to and every time I have to explain my story from scratch, on the 09.10.25 I called and after being put on hold for about 30 minutes It went through and the guy by the name Katlego asked for my details for authentication after confirming my details I ran out on airtime, he never bothered calling me back, I've been taken up and down with this claim, I'm very sad disappointed hurt and not happy at all with the service, they even said the documentation and photos of the damaged parts must be sent by a dealer so that they can validate if the claim is valid and after the dealer has sent everything they never responded I had to follow them again and just yesterday they have changed they say now the documentation and photos must be sent by me, I did send yesterday and till today no response, I had to call and waited for about 08 minutes and the call ended on its own, I krpr on trying also on email, no response till I got hold of them and they said they are still waiting for the attachments from the emails department, so I asked if they will call if they got them, they said I must be the one calling them. Plea😭😭😭