First for woman Still no feedback after hello Peter complaint they don’t care

1st for woman NO TCF(treating customers fairly) NOT EVEN WORTH A ONE STAR..I took out building insurance and my debit went off on the 26th April I logged a claim on the 13th May on the 15th May first for woman sent a plumber and I was told by the plumbing company I can pay them the excess of R2500 and they will be able to fix it. I told them I will hear by my insurance company, Maggie Govender was the one who was responsible for my claim, after numerous calls I could never get hold of her, eventually I was told I need to pay the excess, by a different consultant I then said we can do the cash payout as we don’t have R2500 to pay for excess. 1st for woman came back 3 weeks later saying they cannot cover the claim. Firstly they want me to pay excess and fix my leak and paving, then changed their decision within a week. I was told I will be called by her manager Henish, I never got a call back spent so much on airtime, as for the app there’s no response as well as Facebook. I will be sending this to one of my contacts so we can make a viral video, this is unacceptable.. firstly,, surely you had to know whether or not I’m covered upon evaluating my claim, then you tell me I need to pay excess to have it fixed, and now you tell me I’m not covered I pay R1000 a month to first for woman . If this is not resolved I. would like to cancel my policy and want my 2 months premium back as your services are pathetic and I can use those funds to pay a different insurer. What happened to treating customers fairly