First for Woman - No Service for this Woman!

I have been a client of FFW for many years and have recently begun the purchase process on a house. For the purchase the building needs to be insured and I asked FFW for a quote. I was happy with the amount and accepted the quote with the agreement that the cover ONLY be activated once the buy was complete. Unfortunately the cover amount of almost R1900.00 was deducted from my bank account for three months in a row. This caused a ripple effect on my bank account causing other debit orders to be rejected and putting my credit score in a bad light. Not to mention all the additional bank costs I now need to pay! Every time I need to request the money be paid back and it takes days before the refund is completed. I have now requested that all policies be cancelled until further notice as they cannot seem to keep their side of the agreement which requires my approval of when the policy should be activated. I have sent numerous e-mails and spoken to several FFW agents with the request to have my money paid back but to date NO refund has been made. I have been kind and understanding every time I have spoken to a consultant. Now I am wondering if I would have been taken more seriously if I had screamed and been rude as most people are is such situations. All I want is my money to be refunded.