TN
Tamzin N

1 reviews | Active since Feb 2015

11 Feb 2015, 09:25

First For Woman - Nighttime Excess

Absolutely ridiculous - First For Woman give me an Excess of R2,600 for my car insurance policy, then state on the contract that if I am in an accident between 11pm and 5am I must pay an additional R2000. The call centre proceeds to tell me that it is because they assume most people are ASLEEP AFTER 11pm and not on the roads. And that I mustn't worry, it is only on the weekends that I am likely to be driving home from a friend, for example. Um hello, that is pretty much half of the week. Who are they trying to fool? I might as well go elsewhere that offers full comprehensive cover, with extra benefits like cash back on Fuel rewards and a tracker installed in my car for free (Discovery Car Insurance).

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Replies (1)
1st for Women
1st for Women's reply11 Feb 2015, 16:10
Official
Hello TamzinMary4,

Thank you for bringing this matter to our attention.

We confirm that the Customer Relations Specialist has been in contact with you to discuss the concerns raised.

We also hope that the explanation around the additional night excess has set you at ease.

We do however express our apologies for any inconvenience caused.

Kind Regards,

The First for Women Team