JW
Japie W
1 reviews | Active since Mar 2009
30 Mar 2015, 16:45
First for woman lost my car
on the 16th of March my claim was approved and authorized on POLN:***, before that I explicitly asked my insurance not to send my car to Renew IT as I find them useless based on previous dealings and they chose to ignore me. We agreed on a panel beater, north city panel beaters, when I phoned them two weeks later I heard that my car is no where to be found. Eventually it was revealed that it was STILL in the stockyard. after holding on for 22 min for [Email Removed] to find out what is going on call was dropped and no return Call. <br> <br> FFW you have lost a client due to your inability to manage a claim and keep me updated. Pathetic
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1st for Women's replyOfficial
31 Mar 2015, 15:02Hello JWentzel,
We acknowledge receipt of the matter and thank you for bringing it to our attention.
We confirm that the Customer Relations Specialist has been in contact with you to discuss the details.
We certainly agree that there have been service failures and assure you these will be addressed on an internal basis, we also understand that further contact has been established confirming the location of the vehicle.
Please accept our humble apologies for all the inconvenience caused.
Kind Regards,
The First for Women Team
We acknowledge receipt of the matter and thank you for bringing it to our attention.
We confirm that the Customer Relations Specialist has been in contact with you to discuss the details.
We certainly agree that there have been service failures and assure you these will be addressed on an internal basis, we also understand that further contact has been established confirming the location of the vehicle.
Please accept our humble apologies for all the inconvenience caused.
Kind Regards,
The First for Women Team
1st for Women's reply31 Mar 2015, 15:02
Official
Hello JWentzel,
We acknowledge receipt of the matter and thank you for bringing it to our attention.
We confirm that the Customer Relations Specialist has been in contact with you to discuss the details.
We certainly agree that there have been service failures and assure you these will be addressed on an internal basis, we also understand that further contact has been established confirming the location of the vehicle.
Please accept our humble apologies for all the inconvenience caused.
Kind Regards,
The First for Women Team
We acknowledge receipt of the matter and thank you for bringing it to our attention.
We confirm that the Customer Relations Specialist has been in contact with you to discuss the details.
We certainly agree that there have been service failures and assure you these will be addressed on an internal basis, we also understand that further contact has been established confirming the location of the vehicle.
Please accept our humble apologies for all the inconvenience caused.
Kind Regards,
The First for Women Team