JB
Jaco B

1 reviews | Active since Apr 2023

04 Apr 2023, 12:07

First for woman last to pay out

I used to be a happy client who revered friends and family to ffw. But sad to say that has changed drasticly i now advocate against them at every oppertunity i get.

Here is my story Desember i claimed damaged items from them instead of paying cash i got a takealot voucher where i could not get the item that needed replacing thus i had to pay out of pocked. Last week i tried a claim again for damaged pc and tv... i went out got damage reports paid for reports. Now monday i get a call from a very stern my way or high way condultend, who states that they do not accept the damage reports and that he will sent it to a 3rd party and a call back will be on friday"easter weekend" . Slowing down the claim process more than a week. My son who's pc blew up is in trears as his whole school holiday he now sits without. The app they use on mobile is totally just eyeblind no communication happens there the premium they charge is R500 more expensive.

This consultend even justified his actions as ***** prevention. But 4 months back they paid out the claim and everyone was happy.

So if you feel to be made out a *****ster or ***** please make use of first for woman.

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Replies (4)
1st for Women
1st for Women's reply04 Apr 2023, 12:09
Official
 Hi Jaco
 
We are disappointed to hear about your service experience. 
 
Kindly note that your matter has been escalated to the relevant team to look into. 
 
Kind Regards,
The 1st for Women Team 
JB
Jaco B's update04 Apr 2023, 12:18
Reviewer Update
Just like the other time with my pc monitor also got escalated. It got escalated to nothingness
Wont hold my breath but thanx anyway
1st for Women
1st for Women's reply04 Apr 2023, 12:25
Official
Please be advised that we have escalated, and our team will be in contact. 

Kind Regards 
1st for Women team
JB
Jaco B's update05 Apr 2023, 11:37
Reviewer Update
24 hours later still no contact like i said escalated into nothingness when can i expect this contact... or is the game plan to tire me out and leave ffw and abandon my claim