First For Woman is who I have my car insurance with. A month or two back I was called to add an additional policy onto my car cover - one which I was assured would have them get my car disk for me and delivered

I was called by First for woman to add an extra policy to my current policy. There is many benefits to this policy but what drew my attention is that they assured me that they can get my car disk - pay what's outstanding and deliver to me - extra cost for disk would be added to my next debit. I was so happy as I moved to Cape Town from Jhb almost 3 years ago and have tried everything bar going to jhb myself (as I cannot) to get my disk renewed and up to date. I explained this and told them what the cost is as I have been in contact with City of Cape Town but because it's two different municipalities it has to be settled and collected in JHB first. First for Woman assured me by taking this policy they will sort this out for me - no problem. I will have my disk within two weeks and I will be mailed to say how much would be debited off my next debit to account for this - not to worry - this is what the policy is for...

It's now been two month and NOTHING. I have written several emails in the last two weeks with no response what so ever - though the debits go off no issue. I'm absolutely appalled - this is prime example of over promising and UNDER delivery.