1 reviews | Active since Jun 2022
FIRST FOR WOMAN incl VAPS-PLEASE IMPROVE YOUR SERVICE!!!
why a person must always go through a pain with First For Woman Insurance(INCLUDING THEIR VAPS).
I got a tyre punch on Friday afternoon 14/03/2025. First for woman team doesn't want to assist you over the phone, they always send you to their outdated app to open a claim and upload pic. mind me, the app doesn't accommodate for tyre/rim,its only designed for full on accident reporting. Anyway, I took all the pics and quotations, uploaded them on their app, I also made a note that my car uses run flat and doesn't have a spare tyre(design from factory like that). thats why I have an insurance that covers for tyres in the first place.
To my surprise,First for woman team only calls me for the very first time on Tuesdays at 11:00am(18/03/2025) and ask me to submit the same documents I had already submitted last week Friday via their app. I don't have a second car, my car has been in one place since Friday afternoon until now because of a tyre.
This might take another week before the claim is finalised, Friday is a public holiday, this means at the rate they're going, i can only be able to replace my tyre next week. First for woman-why must someone go through all this pain each time when they have to get your assistance? mind me, i did press the panic button on Friday but until this minute, no one has bothered to call me back, I had to call my partner for support.
We acknowledge receipt of your complaint and apologize for any inconvenience caused to you.
Our team will be in touch with you to discuss your concerns and this matter will be escalated to the relevant department as soon as possible.
Kind regards
The First for Women Team
We acknowledge receipt of your complaint and apologize for any inconvenience caused to you.
Our team will be in touch with you to discuss your concerns and this matter will be escalated to the relevant department as soon as possible.
Kind regards
The First for Women Team
strange that your hello Peter response is bay far super fast compare to your direct lines,ehich one holds on forever and emails that are never responded to.
strange that your hello Peter response is bay far super fast compare to your direct lines,ehich one holds on forever and emails that are never responded to.
your consultant Ms Thato Balebetse called at 13:00 asking for an invoice which was submitted to Ms Ziyanda Kufa on the 6th December 2024, meaning she didn't do her job throughly and closed the claim.
Luckily I managed to trace back the communication on my emails.
only then Ms Ziyanda Kufa confirmed that I did submit that particular invoice last year.
what is really happening at First For Woman incl VAPS??
now I must wait further more days before I can replace my tyre!!!
your consultant Ms Thato Balebetse called at 13:00 asking for an invoice which was submitted to Ms Ziyanda Kufa on the 6th December 2024, meaning she didn't do her job throughly and closed the claim.
Luckily I managed to trace back the communication on my emails.
only then Ms Ziyanda Kufa confirmed that I did submit that particular invoice last year.
what is really happening at First For Woman incl VAPS??
now I must wait further more days before I can replace my tyre!!!
its been exactly a week since I submitted my tyre claim and its still hasn't been resolved.
Luckily I bought a temp tyre which is not very recommend because its not the same tyre as my left, should I be involved in accident etc9God forbid it won't happen), you will come back and say "your car wasn't roadworthy as one tyre was not suitable to be on the road".
I only bought that tyre for R500 thinking I won't have to drive it for than 2 days, tomorrow it will be exactly full 7 days yet my car has rim and tyre insurance for all 4 tyres for a reason.
its been exactly a week since I submitted my tyre claim and its still hasn't been resolved.
Luckily I bought a temp tyre which is not very recommend because its not the same tyre as my left, should I be involved in accident etc9God forbid it won't happen), you will come back and say "your car wasn't roadworthy as one tyre was not suitable to be on the road".
I only bought that tyre for R500 thinking I won't have to drive it for than 2 days, tomorrow it will be exactly full 7 days yet my car has rim and tyre insurance for all 4 tyres for a reason.