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1 reviews | Active since May 2016

12 May 2016, 11:15

First for Woman has made life really difficult and uncomfortable!!!

<p>Policy Nio: ***</p> <p class="MsoNormal" style="margin-bottom: 12.0pt;"> </p> <p class="MsoNormal" style="margin-bottom: 12.0pt;"><span lang="EN-US" style="font-size: 13.0pt; font-family: 'Calibri',sans-serif; color: #1***7d; mso-ansi-language: EN-US;">Good Day</span></p> <p class="MsoNormal" style="margin-bottom: 12.0pt;"> </p> <p class="MsoNormal" style="margin-bottom: 12.0pt;"><span lang="EN-US" style="font-size: 13.0pt; font-family: 'Calibri',sans-serif; color: #1***7d; mso-ansi-language: EN-US;">First for Woman has ruined my life!!! </span></p> <p class="MsoNormal" style="margin-bottom: 12.0pt;"><span lang="EN-US" style="font-size: 13.0pt; font-family: 'Calibri',sans-serif; color: #1***7d; mso-ansi-language: EN-US;">I have been placed in such a predicament! </span></p> <p class="MsoNormal" style="margin-bottom: 12.0pt;"><span lang="EN-US" style="font-size: 13.0pt; font-family: 'Calibri',sans-serif; color: #1***7d; mso-ansi-language: EN-US;">I couldn’t get my sick daughter to the doctor because I am car-less due to First for Woman! </span></p> <p class="MsoNormal" style="margin-bottom: 12.0pt;"><span lang="EN-US" style="font-size: 13.0pt; font-family: 'Calibri',sans-serif; color: #1***7d; mso-ansi-language: EN-US;"> </span></p> <p class="MsoNormal" style="margin-bottom: 12.0pt;"><span lang="EN-US" style="font-size: 13.0pt; font-family: 'Calibri',sans-serif; color: #1***7d; mso-ansi-language: EN-US;">After I complained about my car repairs taking so long in my email dated 9 May 2016. Nothing happened! </span></p> <p class="MsoNormal" style="margin-bottom: 12.0pt;"><span lang="EN-US" style="font-size: 13.0pt; font-family: 'Calibri',sans-serif; color: #1***7d; mso-ansi-language: EN-US;">Automagic phoned me with YET ANOTHER DELAY. Saying that they are still waiting for the part and that my car will only be ready 19 May 2016 .</span></p> <p class="MsoNormal" style="margin-bottom: 12.0pt;"><span lang="EN-US" style="font-size: 13.0pt; font-family: 'Calibri',sans-serif; color: #1***7d; mso-ansi-language: EN-US;">In the meantime I phoned First for Woman to see if they can authorize a car part at a higher price. </span></p> <p class="MsoNormal" style="margin-bottom: 12.0pt;"><span lang="EN-US" style="font-size: 13.0pt; font-family: 'Calibri',sans-serif; color: #1***7d; mso-ansi-language: EN-US;">Automagic was struggling to find the car part at First For Woman’s approved PRICE!</span></p> <p class="MsoNormal" style="margin-bottom: 12.0pt;"><span lang="EN-US" style="font-size: 13.0pt; font-family: 'Calibri',sans-serif; color: #1***7d; mso-ansi-language: EN-US;"> </span></p> <p class="MsoNormal" style="margin-bottom: 12.0pt;"><span lang="EN-US" style="font-size: 13.0pt; font-family: 'Calibri',sans-serif; color: #1***7d; mso-ansi-language: EN-US;">First for Woman did approve the part at the higher price. So if I did not intervene, Automagic would still have looked and searched for a cheap part (under First for Woman’s approved price).</span></p> <p class="MsoNormal" style="margin-bottom: 12.0pt;"><span lang="EN-US" style="font-size: 13.0pt; font-family: 'Calibri',sans-serif; color: #1***7d; mso-ansi-language: EN-US;"> </span></p> <p class="MsoNormal" style="margin-bottom: 12.0pt;"><span lang="EN-US" style="font-size: 13.0pt; font-family: 'Calibri',sans-serif; color: #1***7d; mso-ansi-language: EN-US;">The lady dealing with my claim, Alisha, very seldom helps me and always refers me to the manager Evelyn.</span></p> <p class="MsoNormal" style="margin-bottom: 12.0pt;"><span lang="EN-US" style="font-size: 13.0pt; font-family: 'Calibri',sans-serif; color: #1***7d; mso-ansi-language: EN-US;">No one at First for Woman has taken responsibility. No one at First for Woman has apologized. </span></p> <p class="MsoNormal" style="margin-bottom: 12.0pt;"><span lang="EN-US" style="font-size: 13.0pt; font-family: 'Calibri',sans-serif; color: #1***7d; mso-ansi-language: EN-US;">Evelyn only made an excuse saying: “they have procedures in place”</span></p> <p class="MsoNormal" style="margin-bottom: 12.0pt;"><span lang="EN-US" style="font-size: 13.0pt; font-family: 'Calibri',sans-serif; color: #1***7d; mso-ansi-language: EN-US;"> </span></p> <p class="MsoNormal" style="margin-bottom: 12.0pt;"><span lang="EN-US" style="font-size: 13.0pt; font-family: 'Calibri',sans-serif; color: #1***7d; mso-ansi-language: EN-US;">I was promised that my car would be ready on 5<sup>th</sup> May 2016. First for Woman should take some responsibility for that! </span></p> <p class="MsoNormal" style="margin-bottom: 12.0pt;"><span lang="EN-US" style="font-size: 13.0pt; font-family: 'Calibri',sans-serif; color: #1***7d; mso-ansi-language: EN-US;">Automagic has been good at keeping me informed and they feel frustrated as well – it seems the biggest thing is getting parts at First For Woman’s “Approved price”.</span></p> <p class="MsoNormal" style="margin-bottom: 12.0pt;"><span lang="EN-US" style="font-size: 13.0pt; font-family: 'Calibri',sans-serif; color: #1***7d; mso-ansi-language: EN-US;">This causes HUGE DELAYS!!!! To go and find a part at First For Woman’s approved price! </span></p> <p class="MsoNormal" style="margin-bottom: 12.0pt;"><span lang="EN-US" style="font-size: 13.0pt; font-family: 'Calibri',sans-serif; color: #1***7d; mso-ansi-language: EN-US;"> </span></p> <p class="MsoNormal" style="margin-bottom: 12.0pt;"><span lang="EN-US" style="font-size: 13.0pt; font-family: 'Calibri',sans-serif; color: #1***7d; mso-ansi-language: EN-US;">The manager made excuses in stating that my car is no longer under warranty and they can use any part they feel fit! </span></p> <p class="MsoNormal" style="margin-bottom: 12.0pt;"><span lang="EN-US" style="font-size: 13.0pt; font-family: 'Calibri',sans-serif; color: #1***7d; mso-ansi-language: EN-US;">I don’t care about that! </span></p> <p class="MsoNormal" style="margin-bottom: 12.0pt;"><span lang="EN-US" style="font-size: 13.0pt; font-family: 'Calibri',sans-serif; color: #1***7d; mso-ansi-language: EN-US;">Just fix my car within the promised turnaround time!!</span></p> <p class="MsoNormal" style="margin-bottom: 12.0pt;"><span lang="EN-US" style="font-size: 13.0pt; font-family: 'Calibri',sans-serif; color: #1***7d; mso-ansi-language: EN-US;"> </span></p> <p class="MsoNormal" style="margin-bottom: 12.0pt;"><span lang="EN-US" style="font-size: 13.0pt; font-family: 'Calibri',sans-serif; color: #1***7d; mso-ansi-language: EN-US;">During the claim, I’ve received no feedback from First For Woman at all! That is poor service! </span></p> <p class="MsoNormal" style="margin-bottom: 12.0pt;"><span lang="EN-US" style="font-size: 13.0pt; font-family: 'Calibri',sans-serif; color: #1***7d; mso-ansi-language: EN-US;">I cannot wait for the claim to be finalized and cancel my insurance with first for woman! </span></p> <p class="MsoNormal" style="margin-bottom: 12.0pt;"><span lang="EN-US" style="font-size: 13.0pt; font-family: 'Calibri',sans-serif; color: #1***7d; mso-ansi-language: EN-US;"> </span></p> <p class="MsoNormal" style="margin-bottom: 12.0pt;"><span lang="EN-US" style="font-size: 13.0pt; font-family: 'Calibri',sans-serif; color: #1***7d; mso-ansi-language: EN-US;">I have asked First for Woman to please help me with transport for ONE DAY, either via a courtesy car or the Guardian Angels…. They will not! </span></p> <p> </p> <p class="MsoNormal" style="margin-bottom: 12.0pt;"><span lang="EN-US" style="font-size: 13.0pt; font-family: 'Calibri',sans-serif; color: #1***7d; mso-ansi-language: EN-US;">It is their fault that I am sitting without a car, I feel that they can make an effort to assist me!</span></p> <p class="MsoNormal" style="margin-bottom: 12.0pt;"> </p> <p class="MsoNormal" style="margin-bottom: 12.0pt;"><span lang="EN-US" style="font-size: 13.0pt; font-family: 'Calibri',sans-serif; color: #1***7d; mso-ansi-language: EN-US;">Regards </span></p> <p class="MsoNormal" style="margin-bottom: 12.0pt;"><span lang="EN-US" style="font-size: 13.0pt; font-family: 'Calibri',sans-serif; color: #1***7d; mso-ansi-language: EN-US;">Disappointed</span></p>

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Replies (2)
1st for Women
1st for Women's reply13 May 2016, 14:54
Official
Thank you for bringing this matter to our attention. We confirm that alternate arrangements have been made as far as the parts and repairs are concerned. We acknowledge the inconvenience and frustration caused and express our sincere apologies for the overall experience. Kind Regards, The First for Women Team
1st for Women
1st for Women's reply13 May 2016, 14:54
Official
Thank you for bringing this matter to our attention. We confirm that alternate arrangements have been made as far as the parts and repairs are concerned. We acknowledge the inconvenience and frustration caused and express our sincere apologies for the overall experience. Kind Regards, The First for Women Team