First for Woman - Double debit on my account

First for Woman has taken 45 days to change my debit order to a new bank account. This month, they debit BOTH accounts - the old account (which I am closing) and the new account. It is very concerning I am now asked to prove this has occurred by providing banks statements showing the deductions.<br> <br> If First for woman is:<br> (a) the initiator of the D/O,<br> (b) there are duplicate entries for the same month already reflecting on my policy and <br> (c) a 'successful transaction' SMS alert has been sent/received<br> <br> why do I need to provide any proof at all - this was their error, are their employees just passing the buck to the customer? Why are they not able to say something like \Oops! We made a mistake - here is your refund - see how proactive we are - we care about our customers."<br> <br> 1) A call has been logged with the call centre agent (Lerika Ramsamp) and confirmed by line management (Samanth Rampershad) with assurance the matter will be resolved within 5-7 days. [Time: 10:36-11:11 3rd June 2015]<br> 2) A query/complaint has been logged on First for Woman website<br> <br> I await the refund and response.<br> Leonie"""