First for woman clients not a priority.

I have been a first for woman client for just under 2 years.I submitted a claim for my ****** bag on 20/11/2025, and the person responsible for my claim is so ***********. I have been sending the same requested documents for 3 days and today I finally get an automated response that he is unavailable until 02/12/2025.This is unacceptable.Ive paid my premiums every month and this is the treatment I get