TD
Tanya D

1 reviews | Active since May 2017

13 May 2017, 09:26

First for who now

<p>I called for road side assistance as my cars battery was flat. Called at 8:00 by 8:20 not a word so i called again. At 8:30 finally got a message to say someone had been dispatched. At 9 got a call to say they are leaving now. 45 min to an hour away. Thats almost two hours i would have to sit and wait in the car in the rain and cold with two small children waiting. Those of you reading this that has little ones will understand not a joke getting them back in the house while trying to explain that we are not going to the shop now cause mommies car won't start and the road side assistance is a joke. </p>

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Replies (2)
1st for Women
1st for Women's reply13 May 2017, 09:32
Official

Thank you for bringing this matter to our attention

Kindly be advised that we have escalated the matter.

Please accept our sincere apologies for the frustration caused.

Kind Regards

The First for women team

1st for Women
1st for Women's reply15 May 2017, 09:31
Official

Update:

As discussed with one of our Customer Relation Specialists, we sincerely apologise for the inconvenience this has caused.

We have requested feedback from our Service Provider, final feedback will be supp**** to you before close of business today.

Kind Regards,
The First for Women Team.