First for Disasters

I was in accident in October last year. My car was taken in for repairs when it was returned to me, it wasn't fixed properly so it had to be returned to be fixed again. What a horrible experience! Not once did anyone who was fixing the car ever call me to update me on the status of the car, I don't even know what was wrong with the car, it was assumed that because I am a women i wouldn't understand or care. I spent over a month constantly having to call FFW to get my car rental renewed because the car had not been fixed and no one was giving me updates. I racked up additional charges on the car rental because there were instances where the assessor approved the extension the day after the car was supposed to be returned. Further, FFW is supposed to pay for all the costs in terms of the warranty provided after the first time the car was fixed, the have breached this term by failing to pay, a matter i intend on taking to the ombuds.

The day I collected the car, the car was still making noises and shaking. I therefore informed FFW and was assured that the panel beaters would call me in 24 or 48 hours to arrange an assessment of the car. That was over a week ago and i still have received no call!! FFW is completely comfortable with clients driving cars that pose a danger. I will ensure that they are held to account and have already convinced my close friends to leave the insurance company!