FFW/TELESURE DON'T CARE-STAY AWAY

I’m so frustrated and disappointed with the service or rather lack of from FFW. Yesterday I called the call center as I needed to be jumpstarted and I was told they can only assist me on cash basis as I have exhausted my road assist “cover”. I then ask Lerato how was that possible as I have only called them once this year ad she told me I can only use the service 3 times a year and my anniversary is in October? I was shocked to hear that because when I took out the policy I was told I qualify for 10 calls a year? I asked her when was this changed? She could not help me and when she heard me getting angry and panicky as II was not in a fami**** place and I had my daughter with me? She hug up and never called me back with information as to how to access their “cash based” assistance.

FFW is very good when they are about to increase your premium in letting you know in advance that they are going to do so but when it comes to changing your policy/cover not so much. I’m still waiting for them to send me those changes as they were never communicated to me, I just checked my policy and nothing is mentioned. I see they have added a additional excess for a no regular driver and these changes were never communicated to me. I have claimed in years and I was not expecting this ****ty response when I needed my insurance company the most.

I can’t believe I pay a monthly premium only for me to pay for towing cause of lack of transparency from FFW and my car was taken because I did not have cash then!!!

I'm cancelling my policy after 7 years