FFW traumatises long term paying clients when a claim is submitted

I have been a policy holder with FFW for 12years. When I needed them the most in 2023, they discriminated against me and chose the 3rd party's side, during my claim process, the consultant tried to get me so angry that he wanted me to say the words "cancel my policy" because it is recored, it would mean i cannot claim further nor dispute it, luckily i was quick on my feet. I asked for telephonic recordings, sadly two years later I am still waiting, but because of FFW i have now installed a call recorder on my phone and I ensure every call is recorded and save every call and the other party is aware.I had to put in a dispute for my rejected claim. Although it was eventually approved, I have suffered trauma and anxiety dealing with an insurance company that is quick to take payment but not quick to have your back. I was not the driver of the claim, just the policy holder. I have anxiety driving my own vehicle, knowing that I am paying but im not truly covered. FFW increased my monthly premiums with 25% for 2026. Now paying R1 847.77 just for my one and only 2014, already paid off vehicle which I have been driving for 7 years and have put in no claim for it, for trade value. I recently got quotes from other insurance companies that are NOT telesure and they have insured my same vehicle at Retail value, less excess at R984. A whole R900 difference. FFW is this how you treat loyal customers after 12 consecutive years? I have cancelled with FFW after 12 years. Will they ever compensate me for the emotional trauma and anxiety and loss of trust in short term insurances and will they compensate me for having anxiety to drive my own vehicle because they traumatized me when I had to claim? Goodbye Telesure, your mandate is to not pay claims and traumatize your paying clients, you are not there for women you are there for yourselves. You traumatize women when they submit a claim, additionally, after disputing, you offered me a cash payout that was less than what they actual damage was to the vehicle, that was not enough to have the vehicle fixed on my own. I did not want cash, I wanted the vehicle fixed. Thank goodness I refused the cash payout but rather insisted on having the vehicle repaired and that FFW pays the panel beater, not me. What an insult to my intelligence aswell. FFW take women for a ride and insult their intelligence preying on their ignorance. I will share my experience with FFW / Telesure wherever I go and all this after being your customer for 12 consecutive years.