ML
Maria L
1 reviews | Active since Feb 2013
04 Feb 2016, 12:41
FFW slaps customers with 100%+ increase in premium
FFW has slapped a 100% plus increase on 2 of my vehicles covered with them; From R936 to R1900 and from R407 to R891. The risk profile has not changed but according to the call centre repair cost is so much higher. I cannot find a single supplier that has had a 100% increase in spare parts the past year!<br> <br> I called the call centre hoping to point out that I have had no claims and requesting them to reconsider, but after careful consideration of my request and viewing my profile, they only managed to reduce it from R1900 to R1682 and from R891 to R810!<br> <br> Insurance companies are ripping their clients off -shamelessly. <br> <br> <br>
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Replies (1)1st for Women's replyOfficial
05 Feb 2016, 16:46Hello ML-MV,
Thank you for bringing this matter to our attention.
We acknowledge the frustration of the and more specifically the financial impact of the increase and how it was app**** too.
We understand that there is an investigation underway as the retentions team have escalated the matter for more information. Feedback and a possible resolution will be discussed as soon as possible.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The First for Women Team
Thank you for bringing this matter to our attention.
We acknowledge the frustration of the and more specifically the financial impact of the increase and how it was app**** too.
We understand that there is an investigation underway as the retentions team have escalated the matter for more information. Feedback and a possible resolution will be discussed as soon as possible.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The First for Women Team
1st for Women's reply05 Feb 2016, 16:46
Official
Hello ML-MV,
Thank you for bringing this matter to our attention.
We acknowledge the frustration of the and more specifically the financial impact of the increase and how it was app**** too.
We understand that there is an investigation underway as the retentions team have escalated the matter for more information. Feedback and a possible resolution will be discussed as soon as possible.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The First for Women Team
Thank you for bringing this matter to our attention.
We acknowledge the frustration of the and more specifically the financial impact of the increase and how it was app**** too.
We understand that there is an investigation underway as the retentions team have escalated the matter for more information. Feedback and a possible resolution will be discussed as soon as possible.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The First for Women Team
