FFW scratches and dents ****

The experience with FFW scratches and dents cover has been disappointing, really appalled actually. 1. It takes between 10 - 15 minutes to get through the call center, I've called in about 8 times, I have not gotten through in less than 10 minutes. About R150 airtime just on this claim. 2. Upon lodging a claim I was told to go to SuperQuick, among others, this is who you work with. Here I would get assistance, they would lodge paper work and you would pay them directly, this wasn't true as they refused to help and said I would have to pay for the services myself. 3. After rude manager at SuperQuick woodmead who then later said no such partnership exists. I moved to Tiger Wheel woodmead where my Tyres where fixed. I lodged a claim on the 28th May and submitted requested documents on 04 June. I received an automated email saying a consultant would be in touch, but I this hasn't happened. On the 13 June I received a sms stating that my claim wouldn't be processed until all documents are received, it failed to state which document is missing and sounded rather automated. I called the call center and was told no documentation had been received from me, which is strange because I received automated response, I would assume this serves as a confirmation of receipt of email. The consult requested I send them again this time to a different email address, I still have not heard anything. Is this a ****? This scratches and dents cover thing because right now it seems as if you guys are trying to get 30 days to lapse. 4. I've had this cover for 2 years or so without a single claim yet the first one I have has been such a nightmare. I was a actually better off saving my premium in a savings account each month. This feels like such a ****.