MN
MaMpangela N

1 reviews | Active since Nov 2012

17 Jul 2021, 07:13

Ffw refuses to cancel Scratch and Dent Policy.

I have repeatedly asked FFW to cancel my Scratch and Dent pokicy as it serves no purpose but they continue debiting my account. I bought myself a new car six months ago and even then reauested they stop debiting as i was no longer driving the car insures but they continue yo debit my account. Every month I stop the debit at the bank and cancel with them but the process continues. This affects my bank balance negatively with the bank chaeges and i want it to stop.

0
Replies (1)
1st for Women
1st for Women's reply18 Jul 2021, 08:00
Official
Hi Xolisa

Thank you for bringing this matter to our attention.
 
We confirm that the matter has been escalated to the relevant team to investigate further. 

We certainly acknowledge your frustration and assure you that feedback will be provided as soon as we have more information. 
 
Kind Regards
The 1st For Women Team