Ffw highly unprofessional staff

In September a sales agaent called me and sold me a tyre, rim, scratch and dent add on cover, he specifically told me that the cover has no access fee. I joined and i was covered from the 1st of October. On the 25th of November i called and logged a claim for wheel alignment. The lady i spoke to told me i will need to pay an access fee, i told her whem i joined i was told theres no access fee. She said she will escalate that further( red flag number 1). I was handed over to Ziyanda Kufa who was hanfling the claim process, she was communicating with me very well. I was told to send the car to any tyger wheels for a qoutation, and she sent a list of the thibgs needed, which were a photo of vehicle registration, mileage, license disc and a quotation or invoice. I took the car they sent them the required. She confirmed receipt via email. On the 28th of November she called me and said the claim has been approved i should take the car for repair at my earliest convenience, i received 2 smses 1 was saying TIAUTO is going to repair my car. The other said "ffw hopes im happy with the finalisation of my claim" they even sent me an email to rate the service. Friday i got an sms saying " via WhatsApp within 14 days. Thank you if you've already sent. Regards first for women" the message was half. ( 2nd red flag). On the 30th i take my car as told to tyger wheels for a repair, boom! Im told no authorization was sent from ffw. I give them a call and im being told the claim status on their side says the claim has not been approved and there are outstanding documents. Which documents are those because they sent everything and i even got communication tgat the claim was approved. They say they want a tread. (bombastic side eye)

Why would you send a client confirmation and call them to confirm that claim was approved then say the claim hasnt been approved you need additional documents.??? Also what has the tread got to do with wheel alignment becayse i didnt claim for wheels. My wheels are still ok. I claimed for alignement.

I am highly disappointed, i hate people who deceive other people just to get what they want. It means i was deceived to join. Now that i have join and made a claim what the hell is this inconvenience???? Definitely leaving ffw. Your agents are very much unprofessional, at out expense.