Ffw does not put their female. clients first

Accid was on 20Nov2014, and 2date, my issues have not been resolved. I had to follow up with panelbeaters myself.My repair consultant was useless&had not helped at all.I called proline wynberg 4a week straight &finally the 14th of Jan i was told my car was ready.I found major errors & new damage2 my vehicle. My car only had front damage but came back to me with scratches and paint removed scratches eveywhere.Their polish used still remains & its been washed about 5 times by me.I contacted proline myself as no one followed up with me. Proline took my vehicle for another week when they said it would take 2 days.Again i called after 5 days to follow up after hearing nothing from any1.Got my car back with more scratches& it looks worse. My car is brand new, only 2yrs and now looks 10 yrs older. They sanded the scratches but did not repaint & the damage is only seen in sunlight. Its now another 2WEEKS later, & ffw have assisted with a rectification quote as i refused to go back to proline, but no arrangements have been provided for a courtesy vehicle? Renew it sandton is waitin for me to bring in my car & its 3 days since ive heard from any1. NOT WAT I SIGNED UP4. CAN SUM1 PLS HELP ASAP