FFW Client (recently in an accident)

<p>On the 3rd of July 2016 I was involved in an accident. I immediately contacted FFW. After numerous amounts of calls I made my car was towed to a panel beater company. I was told that the claims department don't work on weekend so I had to submit the claim on the 4th of July 2016. It has been such a hassle to get feedback on my car from the day it was towed to this moment. The worst was yesterday on 19 July 2016 I was promised that I will get feedback on this day but no one called me. I had to call them twice to ask about feedback and now I was told no I will only get feedback next week. FFW has left me regreting why I choice to insure my car with them. It was so easy for them to sell the policy to me and they are very quick to deduct money form my account every month but when tragic things happen like being in the accident they arent so quick to assist. The reason why I took insurance was that in case of such things as an accident I woudnt have such stress. With FFW you have to deal with the trauma of being in an accident and with the stress of them taking their time to provide effecient service. FFW puts their clients last!!!!!</p>