FFW

The name does not at all represent women at all, I have never received such bad service from a company that take my money each month......first they take ages to settle claims , no bother in keeping informed with what's happening, if you don't phone yourself to find out about progressive you will just be left and the take mad when you phone you find that nothing has been to assist you. My vehicles was broken into about 2weeks ago and till this day is still not being attended to by a repairer. When I try to make contact, I'm not no communication has been and the claims consultant assured that everything is sorted and inturn becomes very impatient. Is that how clients are treated. I am made to feel like what happened to my vehicle was my fault and I'm being punished, by my claim not being handled effectively. It's so wrong that we pay these people to be there in time of need, but when the need arises they couldn't care less. I have to pay so many additional costs because of this delay which I feel is cross unfair, while they couldn't care less. From my very first experience with this company regarding claims, has been a nightmare. But still no change