Feedback and approval awaited

I have submitted a claim in February. Due to personal reasons I could not action on it immediately. When I requested approval I was told the claim was closed. Claim was re-opened and repairs approved with their preferred service provider for an amount of +/- R 8000. Leaving me with an excess of R3000. I took it upon myself to obtain another quote as the cost did not tally up with the amount of damage on the vehicle. The new quote was +/- R3000, This amount is well within my policy cover. It just make sense to go for a cheaper service provider ( previous did repair on vehicle) , whereby both FFW and myself will benefit. I have forwarded his quotation, and was informed by one of the consultant that the matter will be reviewed, this was in the month of May. Ever since I have requested feedback as I had the time to have my car repaired. This matter is been dragging since February. Feedback and approval is requested.