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I was involved in a car accident on the 3rd of November 2021 and reported the accident on the app for a claim. They declined my claim stating that I did not give the full information and that I **** about the 5 years uninterrupted comprehensive cover. I disputed because I did not lie, I was covered but was under someone, which I proved. They then later( after I’ve given them all the prove they wanted) said this “ We confirm that we have reviewed your claim, considered the conversations held with you, and further looked at all the relevant documentation. During the underwriting conversation you confirmed that you enjoyed 5 years of uninterrupted, claims free, comprehensive vehicle insurance. However, during the processing of the claim, the insurer was unable to confirm claims free, comprehensive vehicle insurance cover for this period. Therefore, you did not qualify for the discount allocated to you in this regard. Therefore, the insurer suffered a prejudice in premium ” they then offered a settlement of R9 850.41 of which I took. But am not happy with that because the letter do state that there was no claim from the policy holder in that 5 years. What more prove do they want? I feel 1st for woman did me wrong and they need to fix my car😏. They were happy when I joined and gave them business, but when it came to honouring the deal, they instead looked for things that were not there for them not to fix my car. I am very hurt and disappointed