Extremely poor service from VAP department

I wrote to hellopeter and 1st for women said they would call me and they still haven't. Furthermore, I was supposed to be paid a lame 50% for a claim that I made 3 weeks ago by Tuesday the 7th of Feb and I STILL HAVEN'T BEEN REIMBURSED. I called the call centre, not only was the instruction for payment not made but the consultant couldn't find my claim. Just when I think the service wlth VAP can't get worse, they prove to me that they can go beyond rock bottom. Extremely pathetic service. I regret taking out this policy with them.