Extremely Poor Service from First for Women Insurance

I am writing to express my deep frustration and disappointment with the service I have received from First for Women Insurance.

Since the beginning, my experience has been unacceptable. I submitted a windscreen claim in October 2025. The claim process was initially started, but it was never followed through — it was simply ignored and left unresolved.

In January, I was involved in a car accident, and once again, the level of assistance I received was extremely poor. There was little to no support during the process.

Today, I contacted them again to request a rental vehicle so that I can proceed with getting my car repaired. Once again, I received no meaningful assistance.

To make matters worse, although I have full authority to act on this account (as my husband is currently out of the country), they continue to insist on speaking to him directly. This has caused unnecessary delays and added to an already frustrating situation.

At no point have I felt supported as a client. The lack of communication, follow-through, and basic customer service is shocking.

This has been, without a doubt, the worst insurance experience I have ever had. While the premiums may be cheaper, the service is completely unacceptable.

I would strongly caution others to reconsider before choosing this insurer.

I expect urgent intervention and resolution to my outstanding matters.