Extremely Poor Service from 1st for Women and Renew It Sandton

I am writing to formally lodge a complaint regarding the shockingly poor and inconsiderate service I have received from 1st for Women and their partnered panel beaters, Renew It – Sandton.

My car has been with Renew It – Sandton since before 26 March 2025, and since then, I have received no proper feedback or updates unless I make the effort to constantly follow up myself. This level of service is completely unacceptable, especially from a provider I am paying a premium to for supposed peace of mind.

To make matters worse, the courtesy vehicle that was provided now needs to be returned today by 14:00, yet my vehicle remains with the panel beaters with no clear communication on completion or collection. This leaves me without transport and with no support from either service provider in resolving the issue.

I find this entire process not only frustrating but also a complete failure of customer service. There has been no accountability, no urgency, and absolutely no regard for my time or needs as a paying client.

I hope by raising this matter on your platform, both 1st for Women and Renew It Sandton will be held accountable for their unacceptable service standards.