1 reviews | Active since Apr 2014
EXTREMELY POOR SERVICE AND LACK OF COMMUNICATION
I actually didn’t think this MATTER will EVER get to this point. 3 weeks after my accident I’m still BEGGING FFW for feedback regarding my claim and car, I literally have to call you guys 3 TIMES a day without any proper Feedback….EVERYDAY its” We are aware of the claim” “Claim is still Pending” “My manager will call you Back” “My Supervisor will call you back“ “Please call Ashraf on this number” knowing quite well I can’t get through to whoever ASHRAF is. I have provided all the necessary information regarding the accident/claim YET 3 weeks and counting my claim is still being VALIDATED!!! 3 WHOLE weeks????? My first EVER claim and this is the treatment one receives???? I’m beyond HEARTBROKEN…. I’ve never skipped any Payment but NOW I’m begging you guys to just PROVIDE FEEDBACK???? My JOB requires me to have a CAR 24/7, How am I supposed to make a living now with my car still at the car storage and NOWHERE near the mechanics???? You guys are really inconsiderate!!!!! WOW
We acknowledge receipt of your complaint.
We are truly sorry to hear about your frustration. We will investigate your concerns and address any/all service failures ons an internal basis.
We will be in contact with you during office hours.
Kind Regards,
The First for Women Team.
We acknowledge receipt of your complaint.
We are truly sorry to hear about your frustration. We will investigate your concerns and address any/all service failures ons an internal basis.
We will be in contact with you during office hours.
Kind Regards,
The First for Women Team.
Update:
As discussed with our Customer Relation Specialist, we sincerely apologise for the frustration this has caused. As agreed, we are giving urgent attention to the matter, feedback will be provided to you by our claims team before close of business today.
Kind Regards,
The First for Women Team.
Update:
As discussed with our Customer Relation Specialist, we sincerely apologise for the frustration this has caused. As agreed, we are giving urgent attention to the matter, feedback will be provided to you by our claims team before close of business today.
Kind Regards,
The First for Women Team.
Update:
We are pleased that the claim has been finalised and appreciate your feedback.
Kind Regards,
The First for Women Team.
Update:
We are pleased that the claim has been finalised and appreciate your feedback.
Kind Regards,
The First for Women Team.