Extremely dissatisfied with the service I have recieved from 1st for women

I have had the worst experience with 1st for women.. On the 5th August I called the call center to report that I had a accident which was not my fault a guy hit into my car. I had left my details as well as the 3rd party details. Never the less I even sent photos of my vehicle to the whatsapp number. I then called Friday again. To follow up on the photos etc and the claim. I was promised to be contacted back the 10th August. I didn't call them back as that is what was promised to me that they would call me back. Unfortanely their word meant absolutely nothing ?... I called on the 11th August then I had to give the same details of my personal info as well as the 3rd party's details again. Which I gave them. I called again and the same thing. Eventually I spoke to the claims processor Monica she also asked for the same details which I gave.

I am extremely disappointed that it's been a whole week and no one gets back to me. I called Monica on Friday the 13th August and I stated if I don't get a phone call from her on the 16th August I would cancel my insurance. I got no phone call today only a Email at 18.27pm staying they cannot get hold of the 3rd party..

I am as a client extremely upset having to contact you guys on a daily basis and having to follow up. It's been 1 whole week and I heard absolutely nothing.... It's so unprofessional. One would thing you would go the extra mile for your clients but I am mistaken...