Extremely bad service

I got involved in an accident around 7:40 am, I requested assistance on their app since they claim that they respond fast. They never dispatched anyone for assistance and no one called me. I tried calling their number and it's forever busy. A towing company assisted me by getting hold of their direct contact. I also requested a Family run car but they canceled it and I am covered for it. I had to request an Uber because they were not getting in touch with me at all. I have been trying to call their claims department to request to get an update but they don't pick up. After the trauma of being in an accident I have to deal with this. I am immediately going to join another insurance after they have resolved my issue if indeed they will. Please contact me on *** or ***.