Extremely bad customer service and ******* as the same time

Im extremely disappointed with first for women. I initially took essential insurance for Kiger because i was not working. After some time I eventually upgraded to comprehensive and we agreed on the premium. But to my surprise without any communication not even an sms my debit order date was changed to the 25 Nov which was not the agreement as I get paid on the 27th. I wanted to cancel the policy but could not due to debit order change date.... the amount for comprehensive was debited for the month of Dec .

I then changed the car details as I bought a new car . We agreed on an amount of R1300 which was debited on the 27th of Dec. Then suddenly another amount was debited on the 30th when I called I was told that this amount was meant to be debited in Nov for what I don't know. I then reversed this amount of R65 then they are sending me emails that im not covered, even though the current premium was debited in full.

Im extremely frustrated with this company, they definitely becoming exhausting with their service deteriorating. Customer service is utter garbage, I regret even coming back to them, because they've change for the worst.