Experiencing the worst Service from 1st for women together with Telesure Investment Holdings

I submitted a claim and it’s over 3weeks now. I am always up to date with my payment but there’s no urgency in processing my claim. There is no priority being given to my claim as they only give me feedback when I request it.It’s almost the next date for payment and this claim is dragging on forever. I honestly want this matter resolved I don’t have a car at the moment it’s difficult to move around on the other hand I’m still waiting.