MB
Marlisa B

1 reviews | Active since Mar 2011

16 Feb 2015, 10:48

Exorbitant Insurance Increase

I have sent 3 e-mails since Friday attempting to cancel this insurance. First for Women increased my monthly premium by more than a R100, then also increased my excess from just over R3000 to just over R 9000. When I called to inquire I was told that they can increase the premium by another R50 or so and then bring the excess down to R 4200. <br> <br> I have never claimed from insurance. Have had my license for over 10 years, my car's value decreased over the past year, yet these people want a R200 a month increase and an increased excess with additional excesses on top of that. <br> <br> What an absolute joke. I want this policy cancelled and assurances that there will be no debit order deduction at the end of February as I found a different insurance company who obviously value customer service more than First for Women.<br>

0
Replies (1)
1st for Women
1st for Women's reply16 Feb 2015, 14:09
Official
Hello Botmar,

Thank you for bringing this matter to our attention.

We confirm that the Customer Relations Specialist has attempted to reach you telephonically as well as by way of electronic mail.

Their attempts have been unsuccessful and we assure you the feedback provided to us is taken seriously.

We look forward to concluding the matter for you and express our sincere apologies for all the inconvenience caused.

Kind Regards,

The First for Women Team