Exorbitant 55% increase in premium.
From 2015 to 2016 my car insurance premium increased by 55%. I have requsted them to re quote as I thought it was in error but the increase is in fact correct. They are not prepared to offer a reasonable increase siting economic factors as the reason. This is unacceptable. While I have been very happy with their service I cannot accept being **********. A real pity as the call centre retention chap mentioned that I am not the first to leave them and think their strategy is very limiting to their growth
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1st for Women's replyOfficial
12 Apr 2016, 15:16Hello Vickymd,
Thank you for bringing this matter to our attention.
We acknowledge that increase in premium has a major impact on our clients.
Economic siting and various other factors influence the percentages that are app**** to the annual increases.
We understand that contact has been established with our retentions departments and have referred the matter to customer relations as well.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The First for Women Team
Thank you for bringing this matter to our attention.
We acknowledge that increase in premium has a major impact on our clients.
Economic siting and various other factors influence the percentages that are app**** to the annual increases.
We understand that contact has been established with our retentions departments and have referred the matter to customer relations as well.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The First for Women Team
1st for Women's reply12 Apr 2016, 15:16
Official
Hello Vickymd,
Thank you for bringing this matter to our attention.
We acknowledge that increase in premium has a major impact on our clients.
Economic siting and various other factors influence the percentages that are app**** to the annual increases.
We understand that contact has been established with our retentions departments and have referred the matter to customer relations as well.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The First for Women Team
Thank you for bringing this matter to our attention.
We acknowledge that increase in premium has a major impact on our clients.
Economic siting and various other factors influence the percentages that are app**** to the annual increases.
We understand that contact has been established with our retentions departments and have referred the matter to customer relations as well.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The First for Women Team